Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide to us in any other way. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet; access; email address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

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Data processing

The data controller pursuant to applicable data protection laws is Salgrotto SA - Via dei Sindacatori 4 / 6900 Massagno.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you provide to us such as your name, physical address and email address. Your personal information will only be used for the specific reasons set out above.

 

Why do we collect this type of personal information?

We collect this personal and non-personal information for the following purposes: 

1. provide and manage the Services; 

2. provide ongoing assistance and technical support to our users; 

3. to be able to contact our visitors and users with general or personalized service notices and promotional messages; 

4. to create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; 

5. to comply with applicable laws and regulations

 

 

How do we store, use, share and disclose personal information about visitors to our site?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services. Your data may be stored via Wix.com's data storage, databases, and general applications. Your data is stored by them on secure servers, protected by firewalls. All direct payment gateways offered by Wix.com and used by our company adhere to the standards established by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its vendors.

 

How do we communicate with visitors to our site?

We may contact you to notify you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions via surveys or questionnaires, to send you updates about our company, or as otherwise necessary we may contact you to enforce our User Agreement, applicable national laws and any agreements we may have with you. To this end, we may contact you via email, telephone, text message and postal mail.

 

How can visitors to our site withdraw their consent?

If you do not want your data to be processed, please contact us at email or send us a letter. You can find the coordinates on our website.

 

Privacy Policy Updates

We reserve the right to change this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.

 

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, please contact us at or send us a letter. You can find the coordinates on our website.

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September 2023